SHIPPING POLICY
At Duchess Hair and Beauty Studio, every order is crafted with precision and care to ensure only the finest quality hair reaches our clients. We pride ourselves on a seamless, luxury experience from the moment you place your order to the moment it's delivered.
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Processing & Preparation .
Each bundle is individually prepared, inspected, and quality assured to meet our premium standards. Please allow 5-7 days business days for processing before dispatch.
2. Delivery Timeframe
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Standard Delivery: Arrives within 2-3 weeks from your delivery date.
3. Order your Tracking
Once your order is dispatched, you will receive a personalised tracking number via email or SMS. Please allow up to 48 hours for tracking to activate.
4. Shipping Rates
Shipping rates are calculated at checkout based on your location and preferred delivery method, ensuring a secure and reliable service.
5. Accuracy of Details
Please ensure your delivery address and contact details are correct at the time of purchase. Duchess Hair and Beauty Studio cannot be held responsible for delays or non delivery due to incorrect or incomplete information.
6. Delivery Assurance
Every package is shipped using its trusted, secure couriers to ensure your order arrives safely. while rare, delays caused by courier networks or customs are beyond our control. We recommend ordering in advance if you need your bundles for a specific date.
7. Local Collection
By request, a local collection service may be arranged. You will be contacted when your order it ready for pickup, by appointment only.