1. Information We Collect

 

We may collect the following types of personal information:

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• Name, email address, phone number, and postal address 

• Payment information (processed securely via trusted third party providers) Booking and service history

• Communication Website usage data such as cookies, IP address, and browsing behaviour 

• Website usage data such as IP address, cookies, and browsing behaviour

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2. How We Use Your Information 

 

We use your information to:

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• Provide and manage appointments and product orders 

• Process payments and arrange delivery 

• Respond to your enquiries 

• Send marketing updates and promotions (only with your consent)

• Improve our website and services 

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3. Legal Basis for Processing 

 

We process your personal data under the following legal bases:

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• Contract: To fulfil your orders and bookings 

• Consent: For marketing communications and promotional updates 

• Legitimate Interest: For improving our services and preventing fraud​

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4. Data Retention 

 

We only keep your information for as long as necessary:

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• Order an booking information: up to 6 years for tax and legal purposes 

• Marketing data: Until you withdraw consent or request deletion 

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5. Sharing Your information 

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We do not sell or rent your data. We may share your personal information with trusted third party providers, such as: 

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• Payment processors (e.g., Paypal)

• Website and booking platforms (e.g., Wix)

• Courier and postal services (e.g., Royal Mail, DPD)

 

All third parties comply with UK GDPR standards to keep your data secure. 

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​6. International Data Transfers 

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Some personal data may be stored or processed outside the UK (for example, on Wix servers). In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to keep your data protected. 

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7. Cookies 

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Our website uses cookies to enhance your browsing experience and analyse site traffic. You can adjust your browser settings to disable cookies at any time, though this may affect your site experience.

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8. Your Rights 

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Under UK GDPR, you have the right to:

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• Request a copy of the personal payment data we hold about you

• Request corrections to your information

• Request deletion of your data (where legally applicable)

• Withdraw your consent for marketing communications at any time  

• File a complaint with the Information Commissioner's Office (ICO) if your believe your data is being misused: http://ico.org.uk

 

 

 

 

9. Data Security 

 

We take appropriate technical and organisational measures to keep your data secure, including encrypted systems for payment processing and restricted access to sensitive information. 

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10. Contacts Us 

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For any questions about this Privacy Policy or your personal data, please contact us:

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Email: Info@duchesshairandbeautystudio.com

Phone: 07935466087 

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